Technology Analyst

Job description

Role summary:

Sanne are looking for a candidate to fill a permanent role as Technology Analyst, assisting the team manager in running the team structures on a day-to-day basis.


Key responsibilities:

  • Key member of IT ServiceDesk team;
  • Based in NY/Dallas, to work on all IT service related queries, with an emphasis on NY and Dallas offices;
  • Report to IT Supervisor;
  • ServiceDesk Coordination, Incident Management and Monitoring Daily Checks;
  • Work to IT policies and procedures;
  • Act as a key liaison between IT Service Desk and the Infrastructure and Business Systems teams;
  • Mentor and assist junior members of team;
  • Produce and maintain network documentation;
  • Install new/rebuild existing work stations and configure hardware;
  • Perform small projects;
  • Support in Microsoft Windows, Office and various in house applications;
  • Work within a busy vibrant IT team;
  • Windows Server Experience and PowerShell desirable;
  • Knowledge of IT best practice.

Requirements

Skills / experience required:

  • Excellent communication and organisation skills;
  • Ability to diagnose, troubleshoot & solve hardware/software faults efficiently;
  • Self-motivated & capable of working on own initiative as well as part of a team;
  • Experience with Active Directory, Microsoft Exchange and Citrix is essential;
  • Commitment to developing IT skills;
  • Self-motivated and capable of working independently;
  • Previous IT experience preferable and an interest in IT is essential.