Technology Analyst

Job description

Sanne are looking for a candidate to fill a permanent role as Technology Analyst, assisting the team manager in running the team structures on a day-to-day basis.

Key Responsibilities:

  • Key member of IT ServiceDesk team
  • Based in Cape Town, to work on all IT service related queries, with an emphasis on NY and Dallas offices
  • Report to IT Supervisor
  • ServiceDesk Coordination, Incident Management and Monitoring Daily Checks
  • Work to IT policies and procedures
  • Act as a key liaison between IT Service Desk and the Infrastructure and Business Systems teams
  • Mentor and assist junior members of team
  • Produce and maintain network documentation
  • Install new/rebuild existing work stations and configure hardware
  • Perform small projects
  • Support in Microsoft Windows, Office and various in house applications
  • Work within a busy vibrant IT team
  • Windows Server Experience and PowerShell desirable
  • Knowledge of IT best practice


Skills / Experience Required: 

  • Experience with Active Directory, Microsoft Exchange and Citrix is essential.
  • Commitment to developing IT skills.
  • Self-motivated and capable of working independently.
  • Previous IT experience preferable and an interest in IT is essential.
  • Excellent communication and organisation skills
  • Ability to diagnose, troubleshoot & solve hardware/software faults efficiently
  • Self-motivated & capable of working on own initiative as well as part of a team.